FAQs

We’ve designed our hot tub hire to be as simple and stress-free as possible, but we know you might still have a few questions before booking. This page covers everything you need to know — from delivery and setup to power requirements, cleanliness, and what happens on collection day.

If you’re wondering whether your space is suitable, how quickly we can deliver, or what you need to prepare in advance, you’ll find clear, straightforward answers below. We take care of the hard work so you can focus on relaxing.

And if there’s anything you’re unsure about or can’t find here, just get in touch — we’re always happy to help and talk you through it.

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Booking and Pricing

  • You can hire a hot tub using our website, browse our products here Hire Now

  • Yes, please see our Terms & Conditions for full details on cancellation policies and refunds

  • Yes! Optional extras include gazebo hire, and party packages which can be added easily at the time of booking.

Delivery & Setup

  • Yes, delivery is free within 10 miles of our location. For addresses beyond this, we charge £1.50 per mile, which is calculated at checkout and added to your balance.

  • A standard hot tub setup takes around 20–30 minutes. If you’ve chosen extras such as a gazebo or lighting, setup may take a little longer.

  • Yes! Our team will fully set up the hot tub, including instructions on filling, heating, operating, and chemical care.

  • Yes, we handle takedown and collection. Customers are asked to empty the water
    beforehand unless you have selected our Hot tub emptying service, where
    we use a pump to empty the tub for you.

  • Yes, ideally you’ll need access to an outdoor tap and hosepipe to fill the tub.

    If you do not have an outdoor tap,
    alternative solutions may be possible – please contact us to discuss your setup before making a booking.

  • Yes, all of our hot tubs require access to a standard 13-amp plug socket.

    The socket should be:

    • Within approximately 5–10 metres of where the hot tub will be installed
    • Weather-protected if located outdoors
    • Not overloaded with other high-powered appliances during use

    If you’re unsure whether your power setup is suitable, feel free to ask — we’re happy to help you check before your booking.

  • Heating usually takes 12–24 hours to reach the maximum temperature of 40°C. All of our Hot Tubs are delivered the day before the hire is due to start to allow for heating.

Safety Requirements

  • Suitable surfaces include patio, slabs, concrete, tarmac, or grass. We cannot
    install on mud, slate, stones or uneven surfaces. Hot Tubs placed on decking are at the customers own risk, decking must be strong and level enough to support the weight (between 1,200–1,900kg when full of water and people). We accept no liability for damage caused by weak decking.

  • The amount of space you'll need depends on the model of hot tub you choose:
    Smaller models: Allow a minimum of 2.5 m × 2.5 m

    Hot Tub with Gazebo: Recommended space is 3m × 3m

    San Francisco model: Requires at least 3 m × 3 m to accommodate the larger size and external pump unit.

  • Please ensure the area is clear of animal foul, rubbish, sticks, sharp objects, or anything that could damage the hot tub. We provide a protective covering to go underneath.

  • We have options to suit different group sizes:

    • Ibiza + Hawaii Tubs – fits 4 to 6 people
    • San Francisco Tub – fits 7 people comfortably.

  • Yes, all hires include the required chemicals and test strips to ensure safe and clean water during your rental.

  • We’re available 24/7 to help. Contact us anytime for advice, troubleshooting, or urgent support.