Terms and Conditions of Hot Tub Hire

These Terms and Conditions (“Agreement”) govern the hire of hot tub equipment and associated accessories (“Equipment”) by Jorvik Hot Tub Hire (“the Company”) to the customer (“the Hirer”). By placing a booking, the Hirer agrees to be bound by the following provisions.

1. Formation of Contract

1.1 A binding contract is formed upon acceptance of the Hirer’s booking request and receipt of the required deposit.
1.2 The Company reserves the right to decline any booking at its sole discretion.

2. Payment

2.1 A non-refundable deposit of 20% shall be payable at the time of booking.
2.2 The balance of the hire fee shall be payable upon delivery. 
2.3 Failure to make payment in full by the due date shall entitle the Company to cancel the booking without liability.

3. Cancellations

3.1 Deposits are strictly non-refundable.
3.2 Cancellations within 7 days of delivery shall result in forfeiture of the entire hire fee.
3.3 The Company reserves the right to cancel the hire due to circumstances beyond its control, including but not limited to: equipment failure, adverse weather conditions, or safety concerns. In such event, the Hirer shall be entitled to a full refund of monies paid, which shall constitute the Hirer’s sole remedy.

4. Delivery, Installation and Collection

4.1 The Hirer shall ensure that adequate access is available for delivery and installation. Failure to provide sufficient access may result in cancellation without refund.
4.2 The Hirer shall be present at the agreed times of delivery and collection.
4.3 Once installed, the Equipment must not be moved, modified, or tampered with by the Hirer.
4.4 Risk in the Equipment shall pass to the Hirer immediately upon delivery and shall remain with the Hirer until collection by the Company.

5. Hirer Obligations

The Hirer undertakes and agrees:
5.1 To provide a suitable level, stable, and safe location for installation.
5.2 To ensure availability of a suitable water supply and drainage.
5.3 To provide a safe and compliant electricity supply (13amp RCD-protected socket).
5.4 To ensure that the Equipment is used only for its intended purpose.
5.5 To supervise all users of the Equipment and ensure that children under 16 years are supervised by a responsible adult at all times.
5.6 To comply strictly with all operating and safety instructions supplied by the Company.

6. Safety and Use

6.1 The Hirer acknowledges that the use of the Equipment involves inherent risks and undertakes to ensure safe operation.
6.2 Persons with health conditions (including but not limited to heart conditions, pregnancy, high/low blood pressure, or skin conditions) must seek medical advice prior to use.
6.3 The Equipment must not be used by any person under the influence of alcohol, drugs, or medication that may impair judgment.
6.4 Glassware is strictly prohibited within or in the vicinity of the hot tub.
6.5 The maximum bather capacity as advised by the Company must not be exceeded.
6.6 The Hirer shall be solely responsible for ensuring safe use of the Equipment during the hire period.

7. Chemicals and Water Quality

7.1 The Company shall provide necessary chemicals and usage instructions.
7.2 The Hirer accepts full responsibility for the safe and proper use of chemicals.
7.3 Failure to maintain correct chemical balance may result in health risks and/or damage to the Equipment, for which the Hirer shall be liable.
7.4 If the water becomes contaminated due to Hirer negligence or misuse, the Hirer shall be responsible for draining and refilling at their own cost.

8. Damage, Loss and Insurance

8.1 The Hirer shall be liable for any damage, theft, loss, or misuse of the Equipment during the hire period, howsoever caused.
8.2 A refundable security deposit of 50% may be required prior to delivery. The deposit shall be returned following collection provided the Equipment is returned in a clean, undamaged, and serviceable condition.
8.3 The Hirer shall not carry out or permit any repair or modification to the Equipment.
8.4 The Company shall not be liable for any damage to property, surfaces, or landscaping caused by the weight of the Equipment, water discharge, or installation.

9. Liability and Indemnity

9.1 The Company shall not be liable for any death, personal injury, illness, loss, or damage arising from the Hirer’s use or misuse of the Equipment, except where such liability cannot be excluded by law.
9.2 The Hirer hereby indemnifies the Company against all claims, liabilities, costs, damages, and expenses arising from the Hirer’s breach of this Agreement or misuse of the Equipment.
9.3 The Hirer acknowledges that it is their responsibility to obtain suitable insurance coverage during the hire period.

10. Termination of Hire

10.1 The Company reserves the right to terminate the hire immediately and recover the Equipment without refund if:
(a) the Hirer breaches any term of this Agreement;
(b) the Equipment is being misused; or
(c) the Company considers continued use unsafe.

11. Force Majeure

11.1 The Company shall not be liable for any delay, cancellation, or failure to perform its obligations due to events beyond its reasonable control, including but not limited to extreme weather, strikes, power failure, or equipment breakdown.

12. Governing Law

12.1 This Agreement shall be governed by and construed in accordance with the laws of England and Wales.
12.2 The parties submit to the exclusive jurisdiction of the English courts in respect of any dispute arising under this Agreement.

Execution of booking and/or payment of deposit constitutes full acceptance of these Terms and Conditions